Tommy Hilfiger Phone Numbers and Emails

Toll-Free Number:

  • (888) 866-6948
Send Message

Customer Service:

  • (800) 866-6922
    Store Inquiries

Tommy Hilfiger Emails:

Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Report Fraud
tommyhelp@tommy.com
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Contact Information

Tommy Hilfiger Website:

Tommy Hilfiger Help Center:

Corporate Office Address:

Tommy Hilfiger Licensing, LLC
Danzigerkade 165
Amsterdam, North Holland 1013
Netherlands

Other Info (opening hours):

Other Location:

681 5th Ave,

New York, NY 10022

United States


Mailing Address:

ATTN: Legal Department

285 Madison Ave

New York, NY 10017

United States


Hours:

Monday - Friday: 9:00am - 9:00pm (ET)

Saturday - Sunday: 9:00am - 5:00pm (ET)

More contact details

Tommy Hilfiger Customer Service Reviews

1.6 / 5
Poor
Susan B Gzg
Poor customer service from the manager at Fairview Mall store North York Ontario
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1.0

My daughter bought me a hoodie and sweater for Christmas. I lost the gift receipt for the hoodie.

Drove 30 miles to Pickering but that store didnt have my size but told me to go to Fairview Mall store to exchange. Drove 60 miles to the store but they would only refund the sweater and not exchange the hoodie as I lost the receipt. Spoke with the manager who was rude and would not help a senior at all.

I will never go into that store again such poor customer service. I will let everyone know what happened.

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Guest-5218543
Bad quality
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1.0

Subject: Quality Issue with Recent Purchase at Tommy Hilfiger Ottawa Woodroffe
Dear Tommy Hilfiger Customer Support,
I hope this email finds you well. I recently had an unsatisfactory experience at your Tommy Hilfiger branch located in Ottawa Woodroffe.

On my visit, I purchased a T-shirt and a pair of trousers, which together cost approximately $190. However, after my wife washed these items in a washing machine, we discovered significant differences and stains on the clothing.
I brought this matter to the attention of the branch manager, who examined the items and confirmed the discrepancies in the clothing. I kindly requested to either return the items or exchange them for something of better quality, as it was disappointing to receive subpar products given the premium reputation of Tommy Hilfiger.
Regrettably, the branch manager refused to take any action, citing that the items had already been washed. I understand the importance of maintaining product quality, and it was disheartening to encounter such resistance to addressing a clear quality issue.
As a loyal Tommy Hilfiger customer, I expected a higher level of service and product quality.

I am now left with a significant financial investment in items that do not meet the expected standards.

I am reaching out to request your immediate support in resolving this matter. Your assistance and understanding would be highly appreciated.
Please contact me at 613-981-**** or reply to this email at your earliest convenience to discuss how we can rectify this situation and ensure customer satisfaction.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best Regards,
Sam
613-981-****

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Manuel J Sst
Appreciation of Tommy Hilfiger customer service team.
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5.0

I spoke to them and they took the product details by email and assured within 3-4 days they will give the refund. Exactly within 3 days they gave the full refund to my account. I was so happy and in future i will buy products only from Tommy and refer my friends and relatives too to buy the product from them.

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Manuel J Sst
Tommy Hilfiger wireless earbuds is not working

I bought this from Heartland town centre mall, Mississauga, Canada. After two months one of the earbud switch button is not working and I went to the showroom and complained.

They asked me to call the customer service. For the past two months Im trying to reach their customer service and email , no response at all.

Now they gave Ma another email Id to follow it up , I dont know the out come, let me email them and see what happens. No proper customer service from them.

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How Good is Tommy Hilfiger's Customer Service?

Maniah Cdg
Maniah Cdg
Feels Satisfied | Jan 03, 2024

excellent

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Azure Epz
Azure Epz
Feels Satisfied | Nov 30, 2023

I needed to clear cookies. He explained how

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Carlin Uxl
Carlin Uxl
Feels Disappointed | Nov 26, 2023

Wasn't able to communicate with the person who answered my questions effectively he sounded very busy and not interested to help manage my case I pay online for children clothing under the influence it's Tommy Hilfiger store the person in the phone was acting in cold voice its not my problem abd cut the conversation
My impression was we don't care we don't need your business
No compassion
I went to my bank for help

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Zayla Lmw
Zayla Lmw
Feels Neutral | Nov 14, 2023

I HAVE PROBLEMS PAYING FOR MY PRODUCTS, THE MOMENT I CLICK ON PLACE ORDER, THE PAGE LOADS AND A RED MESSAGE APPEARS TO ME SAYING: Your order cannot be completed at this time. Please confirm your payment information and billing address are correct. For further assistance, please contact customer service at 888.866.6948. BUT I HAVE PREVIOUSLY PURCHASED WITH YOU USING THE SAME INFORMATION, CAN YOU HELP ME TO CONTINUE BUYING WITH YOU?

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Hadrian Esp
Hadrian Esp
Feels Disappointed | Sep 14, 2023

Called twice in one wk.1st time was a horrible experience. No one was able to help me solve my isdue.2nd time when I needed help they were very nice and helpful

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Marinus Vks
Marinus Vks
Feels Disappointed | May 28, 2023

It was ok

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Summary of Tommy Hilfiger Customer Service Calls

1.2K TOTAL
CALLS
01:47 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tommy Hilfiger?

Product/ Service Question:

  • “Watch not working”
  • “Product defect”
  • “Trolley bag Handel broken”

Shipping and Delivery Question:

  • “Missing package”
  • “Didnt receive confirmation email”
  • “Cannot change size of garment online”

Request for Information Question:

  • “I want to know the status of my order”
  • “To check my order”
  • “To check on order”

Return/ Replace Question:

  • “Change my jacket”
  • “I want change my jacket”
  • “Replace belt under warranty”

Payments and Charges Question:

  • “Some issues regarding bill”
  • “Discount offer is incorrect”
  • “Coupon code”

Staff Question:

  • “Need service”
  • “No one is helping. Worst service”
  • “Service of trolley”

Refund Question:

  • “Refundable my money”
  • “I want my refund”
  • “Refund”

Activation/ Cancellation Question:

  • “Need to cancel my orders”
  • “Cancel Order”
  • “To cancel order”

Employment Question:

  • “Payroll issue”
  • “To get my w2”
  • “For job apply”

Cards Question:

  • “Problem with merchandise credit card”
  • “Gift card issue”
  • “Gift card expired want to redeem”

Account Question:

  • “I forgot to add my apartment number its #1204 n i dont when it is going to delievered.”
  • “My bank account has been debited but i'm yet to receive conformation”
  • “I'm interested in opening a wholesale account I have retail shops”

Website/ Application Question:

  • “To find a shoe I didn’t see on the site”

Other Question:

  • “For my order”
  • “Add to existing order”
  • “I need to to place an order”

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