Tommy Hilfiger - Don't buy Tommy watches
I bought a watch from Tommy Hilfiger, Heartland Area, Mississauga in Canada.
Within a month of buying, water accumulated on the inside of the glass. I called up the customer service and they said me to courier the watch to another company. The reason they sited is that Tommy doesn't manufacture the watches , so i had to reach the other company that manufactures it. Now, how weird is that.
I think this is really weird because every other device is manufactured by some company and sold under the brand name of some other company.
I tried contacting the company that manufactured , and nobody picks the phone, and they have kept a one liner description on their website to get the service, and is not very user friendly. Post this experince, i will never encourage any one to buy Tommy watches, because if the watch develops a defect, its a very bad user experience to get it replaced or repaired.
Reason of review: Poor customer service.
Monetary Loss: $120.
Preferred solution: Full refund.
Location: Mississauga, Ontario
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Comments
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I also have bad experience with Tommy Hilfiger watch. Purchased it a year ago.
Recently a piece of dial detached and locked the hands. Watch is under warranty (they declare 10 years warranty) and I haven't done anything wrong to the watch.
But, there is only one company in Canada that provides warranty service for Tommy Hilfiger watch and the only way to deal with them is to send them the watch and a check for $ 15. In other words, for the thing, which is under warranty, I have to pay about $ 30 for service.