Tommy Hilfiger - Jacket stained my leather seats in my car

I received a very nice long wool black jacket as a gift.It gets cold enough in North Carolina to have a need to wear this jacket.

So, one day it was cold and I wore the jacket. I drove to and from work that day and came home to notice that my tan leather seats and armrest were stained. My fingertips were also stained so I knew it was the jacket that caused this. I tried some leather cleaning wipes to get the stains out.

It worked a little on the seat, but it didn't do anything to the armrest. The seats in my brand new 2015 vehicle are now stained from this jacket. I called Tommy Hilfiger to make a complaint. Frankie Perez eventually emailed me and offered to replace my jacket.

What about my seats?

I requested Tommy Hilfiger because of the well known trusted name.I don't think I want another jacket that may do the exact same thing to my seats.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services

Reason of review:
Bad quality
Preferred solution:
Pay to professional clean my seats to get the stains out.
Monetary loss:
Product or service
Tommy Hilfiger Jacket
Review category
Footwear and Clothing
review #775395

Author wants to be contacted by the company. Learn more

Had an experience with Tommy Hilfiger? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Jan 25 #1100604

Omg the same thing happened to my car that I bought in May. I'm furious! It won't come out. I called customer service to complain.....waiting for them to call me now. I'm sure we aren't the only 2 this happened to.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Tommy Hilfiger. However, many companies do monitor reviews on our site.

You were reading a complaint about Tommy Hilfiger.
Filing a new complaint about