Skip to content
  • Login
Tommy Hilfiger

Tommy Hilfiger

global.tommy.com
What is your customer experience with Tommy Hilfiger?

Tommy Hilfiger Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Tommy Hilfiger has 2.1 star rating based on 127 customer reviews. Consumers are mostly dissatisfied.

  • 43% of users would likely recommend Tommy Hilfiger to a friend or colleague.

  • Rating Distribution
  • Pros: Style, Have amazing collection, Female employees in women store.
    Cons: Horrible customer service, Being dissappointed, Bad service.

View full overview ›

Media from reviews

Tommy Hilfiger - Subject: Urgent Complaint – Fraudulent Order Fulfillment on Myntra
Tommy Hilfiger - Wrong item and bad servicesTommy Hilfiger - Wrong item and bad services - Image 2Tommy Hilfiger - PaymentTommy Hilfiger - Pathetic Customer care & Poor quality of LuggageTommy Hilfiger - Pathetic Customer care & Poor quality of Luggage - Image 2Tommy Hilfiger - Pathetic Customer care & Poor quality of Luggage - Image 3
View all media ›

Top Tommy Hilfiger Reviews

Positive Review

"Appreciation of Tommy Hilfiger customer service team."

stars-rating stars-rating stars-rating stars-rating stars-rating

I spoke to them and they took the product details by email and assured within 3-4 days they will give the refund. Exactly within 3 days they gave the full...

Critical Review

"Wrong item and bad services"

stars-rating stars-rating stars-rating stars-rating stars-rating

So i'm from Portugal so excuse if some things are wrong. I have ordered women's shoes size 37 (price 107) and received men's shoes size 45. So thinking that...

Show reviews that mention
service customer service order customer store item complaint number tag policy
Filter review
Sort by
BALVINDER S Qql

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Subject: Urgent Complaint – Fraudulent Order Fulfillment on Myntra

Tommy Hilfiger - Subject: Urgent Complaint – Fraudulent Order Fulfillment on Myntra
Contains 1 confidential file for company representatives

Dear Tommy Hilfiger Team,

I am writing to bring to your attention a serious issue regarding Myntra, your co-partner for online sales in India. I recently purchased a Tommy Hilfiger Mens Round Neck Cotton T-Shirt from Myntra as a gift for my friend.

Trusting the brand, I did not open the packet and directly sent it to Thailand. However, to my shock and embarrassment, when my friend opened it, he found a used, dirty, and foul-smelling ladies' kurti inside instead of the T-shirt I had ordered.

This is nothing short of fraud and cheating, and it has left me feeling ashamed and disappointed, especially since this was meant to be a wedding anniversary gift. To make matters worse, Myntras customer service has refused to provide any resolution, showing a complete lack of responsibility.

As a loyal customer of Tommy Hilfiger, I urge you to take immediate action against such unethical practices by Myntra.

This not only affects customers but also damages your brand's reputation. I hope you will address this matter seriously to maintain the trust and credibility associated with Tommy Hilfiger.

Looking forward to your response and a prompt resolution.

With regards,

Balvinder Singh

View full review
Loss:
$18

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Aveiro, Aveiro

Wrong item and bad services

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tommy Hilfiger - Wrong item and bad services
Tommy Hilfiger - Wrong item and bad services - Image 2
Contains 1 confidential file for company representatives

So i'm from Portugal so excuse if some things are wrong. I have ordered women's shoes size 37 (price 107) and received men's shoes size 45.

So thinking that such a famous brand would have a good service, I explained my problem on the website, and received an email asking for pictures and proof. After doing what was asked of me, I received and email from a different contact from TH saying that I'm doing nothing about my problem, and they are going to cancel my request. So I sent another email explaining that was wrong.

Then they emailed me saying that they canceled my request so me being furious I sent another message on their website. Now I'm waiting for an answer from them, and honestly I just want my money back, since those shoes were supposed to be my mom's Christmas gift.

One thing if for sure, i'm not going to buy anything from them again, NEVER.

View full review

User's recommendation: Don't buy anythting from them

Zhanna I Xpx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Koktal, Qaraghandy Oblysy

Payment

Tommy Hilfiger - Payment

Hi. I want to order things, but the site does not accept payment. Please tell me what is the reason?

View full review
Livia Mvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Je veux avoir des rabais et promotions au Canada, pas ceux des états unis

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Je suis au Canada, à Montréal. Je me suis inscrit comme membre de le magasin de tommy, dans mes courriels je reçois seulement des promotions de tommy dans les magasins aux États Unis.

Je veux les promotions dans les magasins aux Canada, principalement à Montréal. Merci

View full review
Sharon M Dyh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong item

I ordered a black and white long sleeve shirt, but I received a long sleeve navy blue shirt, which is not what I ordered.

View full review

Preferred solution: I need to get the color shirt I ordered

Patrick H Tpt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shipped wrong order then refused refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

I ordered a medium blue short sleeve shirt with Tommy written on it and logo on 6/18/24, and they sent me a white t-shirt with only a tiny Tommy logo on it. When I emailed customer service, they instantly treated me like I was a liar.

They kept going back and forth with me, making me jump through hoops trying to get my refund. After I sent pictures and everything they requested, they now wanted a code number on a tag. When I told them there was no tag on the shirt when it arrived, they more or less called me a liar. After sending four emails to this joke of a company, they still refused to send a refund - and the total involved here was only about $40.

They were acting like it was a purchase worth thousands of dollars. Do not do business with this company; their customer support is absolutely terrible.

It's so bad it's hard to believe I was dealing with a so-called legitimate company. It felt like I was doing business over some shady Facebook Marketplace or like I was dealing with someone on the street.

View full review
Loss:
$50
Cons:
  • Basically called me a liar
  • Slow response time
  • Ripped me off

Preferred solution: Full refund

User's recommendation: Do not do Buisness with them. They will send you the wrong item and then accuse you of being a liar when you try to get a refund. They will also go back and forth with you in emails over 2 weeks

Anonymous
map-marker Dehradun, Uttarakhand

Pathetic Customer care & Poor quality of Luggage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hi Nitu,

I hope youre doing well. I spoke with Deepak, and it was arranged that I would visit the CP Outlet on the 13th or 14th of September.

As you know, I am currently traveling overseas, and to my surprise, my large-sized luggage has broken during transit.

This situation has raised serious concerns about the quality of the product. Tommy Hilfigers reputation is well-established, which was a key reason for my purchase. Additionally, two of my friends also bought the same luggage based on my recommendation, but unfortunately, it failed during its third use.

I handed over my luggage, which had a very light weight, to the Indigo counter at Delhi airport, and I received it with a broken handle at Colombo airport. Surprisingly, Indigo does not have a policy for handling claims related to broken luggage handles, which has left me in a difficult position.

I am unsure whether to address this with Indigo or to question the quality of Tommy Hilfiger luggage, as I had a great experience with Lacoste luggage previously.

I am sharing the latest pictures of the damaged bag along with the complaint acknowledgment from Indigo.

My small query, which I have already raised earlier, is whether my luggage will be repaired under warranty or replaced entirely? If it is to be repaired, will it be free of charge?

Thank you for your prompt attention to this matter, and I look forward to your assistance.

View full review

User's recommendation: Don't buy Tommy Hilfiger Luggages

Olga V Utr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

Tommy Hilfiger - Complaint

More than 3 weeks ago I paid for my purchase, but I didnt get any information from Tommy Hilfiger outlet Canada. So I paid for nothing and I cant contact them to return my money back

View full review
Loss:
$131

Preferred solution: Full refund

Anonymous
map-marker Toronto, Ontario

Inquiry about pants

Hello,

I hope you are doing well.

Every time i wash my pants, their colour fades and is losing its colour quickly. Can you please advise why this could be and how I can rectify this or have support with this?

Thank you

View full review
Susan B Gzg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North York, Ontario

Poor customer service from the manager at Fairview Mall store North York Ontario

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tommy Hilfiger - Poor customer service from the manager at Fairview Mall store North York...
Tommy Hilfiger - Poor customer service from the manager at Fairview Mall store... - Image 2
Updated by user Jan 27, 2024

The company did not get back to me. Poor customer service.

Original review Dec 28, 2023

My daughter bought me a hoodie and sweater for Christmas. I lost the gift receipt for the hoodie.

Drove 30 miles to Pickering but that store didnt have my size but told me to go to Fairview Mall store to exchange. Drove 60 miles to the store but they would only refund the sweater and not exchange the hoodie as I lost the receipt. Spoke with the manager who was rude and would not help a senior at all.

I will never go into that store again such poor customer service. I will let everyone know what happened.

View full review
Loss:
$100
Cons:
  • Rude managers in the stores
  • Poor exchange policy

Preferred solution: I would like to get a size exchange and compensation for driving 60 miles to the Fairview store.

User's recommendation: Do not buy any Christmas gifts there.

Anonymous
map-marker Shelton, Connecticut

Horrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered online and paid for a 2-day shipping since I need the items right away. After 2 days I checked the tracking and it says it will after in 3 days which will make it to 5 days shipment.

I called customer service. I told her my concern and without even asking me with my order number she told me that paying for 2 days of shipping doesn't mean your item will

Arrived in two days since the processing will already take 2 days. She said I should wait for another 2 days before my items will arrive. So what's the use for me paying extra $24 for shipping when I would receive my items in 5 days?

She didn't even apologize and was so rude.

I asked her for her name and she wouldn't give it and hung up the phone on me. Such a terrible customer service!!!

View full review
Anonymous
map-marker Bessemer, Alabama

Damaged socks

Bought several pairs of socks almost every one the toe is coming apart.Bought at outlet store in Florida .Really like the design with the writing around top part or sock but wasnt made good.

View full review
Jomana W

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Frustrated

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

65P97-4WIXVFB

I placed an order on December 25th and I got a confirmation number and I have not heard or got an email to say it was shipped or I can't even track the order.

View full review
Loss:
$71

Preferred solution: Deliver product or service ordered

User's recommendation: Zero

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Phoenix, Arizona

Terrible Return policy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

Tommy just released their new return policy in Jan 2024 where only unused clothing with original tag and receipt can be returned. I went to the store with original receipt and the unused item, and Ive been told I need to bring my tag as well.

This is not listed in the original receipt for the return policy.

Also one of the strictest return policy Ive ever seen. Its more like telling you never to return anything as our strict rule will forbidden it.

View full review

User's recommendation: Be careful with the purchase

Resolved
Manuel J Sst

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mississauga, Ontario

Resolved: Tommy Hilfiger wireless earbuds is not working

Tommy Hilfiger wireless earbuds is not working
Tommy Hilfiger wireless earbuds is not working - Image 2
Contains 1 confidential file for company representatives
Updated by user Sep 20, 2023

Company fixed the issue and I have been provided with apology. I spoke to the customer care and sent my payment details and the product photos , within 3-4 working days , I got my full refund. I strongly recommend Tommy Hilfiger to all my friends and relatives

Original review Aug 21, 2023

I bought this from Heartland town centre mall, Mississauga, Canada. After two months one of the earbud switch button is not working and I went to the showroom and complained.

They asked me to call the customer service. For the past two months Im trying to reach their customer service and email , no response at all.

Now they gave Ma another email Id to follow it up , I dont know the out come, let me email them and see what happens. No proper customer service from them.

View full review
Loss:
$50
Pros:
  • Give preference to the clothes return and refund
Cons:
  • Dont give proper customer care for their electronics

Preferred solution: Full refund

Featured
Sanjay S Oao

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not Strong Enough

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tommy Hilfiger - Not Strong Enough
Tommy Hilfiger - Not Strong Enough - Image 2
Contains 1 confidential file for company representatives

Bought this product in End of September . I was happy with design and outer appearance but this product is so weak.

I went on a trip and the tyres broke. I had tough time dragging around my luggage.

View full review
Pros:
  • Good design
Cons:
  • Not strong enough

Preferred solution: Full refund

User's recommendation: Buy it only for Domestic Travel

About

Related Companies

PVH, Calvin Klein, Speedo USA, Izod, Warners

Summary

Tommy Hilfiger is a famous fashion company, which is popular all over the world. The company was founded by Tommy Hilfiger and Fred Gehring in December 1995. The first shop was opened in London. Today Tommy Hilfiger has its own distribution chain network in 90 countries. The number of Tommy Hilfiger stores reaches 1,000 ones worlwide. Tommy Hilfiger also sells products at different department stores as well as specialty stores. The company offers designed clothes for men, women and children. Tommy Hilfiger has both denim collection and sportswear. A wide selection of accessories, fragrances, home furnishings and luggage are available at the store. The company has collections of footwear and swimwear. All products are licensed. Tommy Hilfiger offers franchise partnership for Europe, Western Asia and Africa.

Tommy Hilfiger reviews and complaints

Tommy Hilfiger is ranked 68 out of 452 in Fashion category

Area Served

USA, Asia

Payment Methods

VISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article